Refund policy

 

1. Quality Assurance

At Mau by Dré, we take pride in our commitment to quality. Before any jewelry item leaves our hands, it undergoes meticulous inspection to ensure it meets our high standards. We carefully examine each piece for craftsmanship, authenticity, and beauty.

2. No-Return Policy

Due to our rigorous quality control process, we do not accept returns. Once an item has been shipped, it cannot be returned for a refund or exchange. 

3. Exceptions

The following exceptions apply:

• Incorrect Item: If you receive an item different from what you ordered, contact us immediately for assistance.

• Lost in Transit: In the rare event that an item is lost during transit, we will work with you to resolve the issue.

4. Contact Us

For any inquiries or assistance related to your order, please reach out to our customer service team at nifdeleonco@yahoo.com.